India launches outsourcing staff database

Indian trade group Nasscom plans staff checks to address concerns about offshore security

Written by James Murray

Indian IT trade group Nasscom will next week launch a national registry of IT staff designed to tackle concerns over data security and corruption that are estimated to cost the country's IT and business process outsourcing (BPO) industry up to $8bn a year.

Sunil Mehta, vice president at Nasscom, said the National Skills Registry was a "global first" and would provide IT and BPO firms with information on the professional and educational background of potential employees. The largest 50 IT and BPO employers in India have already agreed to enlist their employees on the new database.

According to Nasscom the registry will enhance data security for firms moving back-office functions to India as employers will be able to verify job seekers' credentials and check the circumstances under which they left their last employer.

Maxine Holt of analyst company Butler Group welcomed the move, suggesting it will help appease some IT managers' concerns about staff integrity at Indian service providers. The concerns were fuelled by high-profile reports last year of corrupt Indian call centre staff selling customer bank account details to criminal gangs.

But Holt warned the scheme needs to be well managed to ensure employers have confidence in the register. "There is a high attrition rate and large numbers of entrants coming into the industry, so it will be a real challenge to ensure the database is kept up to date," she explained. "There will also need to be strong processes in place to ensure misinformation does not stop legitimate staff getting jobs."

In separate news, Hewlett Packard's Indian operation, HP Globalsoft, is facing legal action after a woman was raped and murdered last month while travelling to work at a Bangalore call centre operated by the company.

Under Karnataka state law, IT and BPO firms must provide secure transport to and from work for women employees, many of whom work night shifts. According to BBC reports, however, local police claim HP Globalsoft did not raise the alarm when the woman failed to arrive for work and officials said a case has now been filed against the company.

HP denies negligence, claiming in a statement that the taxi driver accused of the attack was not one of its authorised drivers. The company added that it has consulted local authorities in the wake of the attack and is "instituting increased security control measures to guard against future incidents".

Police have warned all IT firms operating in Bangalore to review procedures for transporting staff to work so that female employees are not left alone in cabs.

Tags:

reader comments

related articles

Second thoughts on outsourcing

What is the difference between those firms that benefit from outsourcing and those that do not? 18 Jul 2005

 

Outsourcing heads for home

'Home-shoring' is the next big thing 09 Jan 2006

UK tops European outsourcing league

Germany and The Netherlands fight for second place 20 Sep 2005

Forrester urges European outsourcing re-think

There are new factors to consider for successful contracts, says analyst 13 Sep 2005

Lib Dems attack BBC green transport credentials

But the corportation claims flying is unavoidable for a global broadcaster 04 Sep 2008

related whitepapers

today's top stories

CIOs must embrace collaboration tools

Author Don Tapscott gives Angelica Mari his reasons for promoting social networking tools and says transparency is the key to security 04 Dec 2008

On a quest to build a connected society

BT Design’s JP Rangaswami talks to Gareth Morgan about his pivotal role in the telecoms giant’s efforts to deliver universal broadband and his plans to tap into the creativity of the open source community 04 Dec 2008

IT leaders must stand by India

A sense of perspective is the most important response from IT leaders to the attacks in Mumbai 04 Dec 2008

Case study: Clifford Chance

Law firm implements Sun platform and reduces datacentres to gain efficiency and cost synergies 03 Dec 2008

Should CRM be more sociable?

As vendors rush to add more social networking bells and whistles to their CRM products, some experts warn that users must tread carefully when venturing into online communities 03 Dec 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Will the terrorist attacks in Mumbai affect your offshoring plans?

Will the terrorist attacks in Mumbai affect your offshoring plans?

Is India becoming a risky destination?

Previous poll results

Latest audio and video articles

Padlocked CDVideo

Technology and privacy

Watch the final video in a two-part Computing roundtable debate on the importance of putting data privacy issues at the heart of your IT plans 02 Dec 2008

Podcast imageAudio

Computing podcast - Standard Life's offshoring plans; and the prospects for government IT

The insurance giant outlines its new outsourcing strategy; and we ask if the government's economic bailout will affect its IT plans 28 Nov 2008

Latest in-depth articles

Doctors looking at a computerAnalysis

Watchdog wants IT to cure privacy woes

Information Commissioner Richard Thomas is urging organisations to put privacy protection at the top of their procurement and development criteria 04 Dec 2008

Colin McDonaldComment

Web 2.0 has potential to transform staff training

Employees can sharpen their IT skills through using the latest interactive training tools, writes Colin McDonald 04 Dec 2008

Advertisement

Primary Navigation