Alistair Dabbs

Where do all the missing laptops go?

The number of laptops that go astray at Heathrow and other airports should cause alarm

Written by Alistair Dabbs

Holidaymakers endured check-in desk torture when the “terror plot” affected London airports this summer. But the experience for business travellers was arguably even more of a nightmare, albeit without the screaming kids. It all came down to hand luggage.

Sure, there were some silly rules in the first week, such as the one banning passengers and crew from carrying contact-lens solutions. You have to wonder at the logic of the authorities trusting pilots with 30 tonnes of kerosene packaged up in a metal missile but not with a bottle of Optrex, but there you go.

The hand luggage rule at least made some sense in those early days: clear plastic bags only, everything else in the hold. For the holidaymaker, hand luggage is typically a bag holding toiletries and a copy of Heat magazine. But for the business traveller it’s a laptop PC.

First the good news: laptops are usually carried in padded bags that will resist rough handling. The bad news: the laptops themselves might not. It seemed inevitable that lots of checked-in kit would get damaged.

Curiously, this is not what seemed to happen. Instead, they simply went missing.

Now, I should admit to having worked as a baggage handler for four summers to fund myself through university. I wouldn’t dream of casting aspersions on this noble profession. But I could tell you some stories. For example, a dozen professional golfers once took a flight to Heathrow, yet only one set of golf clubs reached the baggage reclaim hall (Seve Ballesteros had taken the precautionary step of having all his clubs engraved). And a raid by Heathrow airport security once revealed that a brick used to prop open a door in the baggage handlers’ rest room was actually a gold bar that someone had painted red.

Like a set of golf clubs, a padded laptop carry case is immediately recognisable for what it is, and this makes it a target for the light-fingered. It was inevitable that many would get nicked.

Except that this doesn’t seem to have been what happened either. It appears that, like other luggage that went missing in August, many laptops simply flew around the world several times and are now finally arriving back home. But only a handful are being reclaimed by their owners.

Further investigation reveals that in a typical month at Heathrow, up to 120 laptops are handed in to lost property. But apparently, 40 percent of electronic items are never claimed, and mobile phones make up the bulk of these. Items in good condition are sold at auction if unclaimed within three months.

So if you thought your laptop that went missing during the security scare was crushed or ended up in the Atlantic, you’re almost certainly wrong. More likely, it is on a waiting list to be sold off cheaply to a shady buyer at auction, quite possibly with all your email, passwords and company data. Sleep tight.

Tags:

reader comments

related articles

Passengers are allowed to take their laptops on board, but not permitted to run them on batteries

Airline bans Dell laptops

Qantas prohibits use of machines due to risk of fire 24 Aug 2006

 

Virgin Atlantic to restrict Dell and Apple laptops

Fears of overheating batteries mean economy passengers will be barred from using laptops in the air 18 Sep 2006

Airport security increases lost laptop risk

Mislaid devices are putting firms’ data in danger 04 Sep 2006

Heathrow pilots RFID bags

Airline joins forces with BAA to carry out six-month trial 21 Feb 2008

Calls for Britons to limit air miles falling on deaf ears

More than 3.7 million holidaymakers took long-haul mini-breaks in 2007, with even more planning a flying visit in 2008 11 Mar 2008

related whitepapers

today's top stories

Technology and privacy

Watch the final video in a two-part Computing roundtable debate on the importance of putting data privacy issues at the heart of your IT plans 02 Dec 2008

IT staff desperate to keep their jobs

Most would work longer hours for less pay 02 Dec 2008

VMware View 3 enhances virtual desktops

Virtual clients now take up less storage space and can be 'checked out' to a laptop 02 Dec 2008

Technology and privacy

Watch part one of a two-part Computing roundtable debate on the importance of putting data privacy issues at the heart of your IT plans 01 Dec 2008

Got the Knowledge?

Last week the civil service published a new strategy to help government seize the opportunities and meet the challenges of managing knowledge... 01 Dec 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Will the terrorist attacks in Mumbai affect your offshoring plans?

Will the terrorist attacks in Mumbai affect your offshoring plans?

Is India becoming a risky destination?

Previous poll results

Latest audio and video articles

Padlocked CDVideo

Technology and privacy

Watch the final video in a two-part Computing roundtable debate on the importance of putting data privacy issues at the heart of your IT plans 02 Dec 2008

Podcast imageAudio

Computing podcast - Standard Life's offshoring plans; and the prospects for government IT

The insurance giant outlines its new outsourcing strategy; and we ask if the government's economic bailout will affect its IT plans 28 Nov 2008

Latest in-depth articles

ntl:Telewest's Stephen BeynonAnalysis

Q&A - ntl:Telewest Business managing director Stephen Beynon

The cable provider's chief talks about the future of next-generation broadband access in the UK 28 Nov 2008

cowboyFeatures

Guns for hire

David Neal explores the world of interim CIOs and discovers why more firms are turning to them to spur on IT-led change 27 Nov 2008

Advertisement

Primary Navigation