Unified communications - 5 pitfalls and how to avoid them

By James Gooch
01 Jul 2014 View Comments
Online digital content and communications

Unified communications - 5 pitfalls and how to avoid them (This seminar is available for on demand viewing)

The goal of unified communications is to break down the barriers between different methods of communication so that people can communicate easily and seamlessly with each other no matter what device or medium they choose. As more businesses appreciate the cost and productivity advantages that implementing a unified communications strategy can bring to their organisation, demand for UC services is forecasted to sky-rocket, with the market predicted to be worth $88 billion worldwide by 2018 according to research firm Infonetics.

But a UC implementation can be fraught with pitfalls - there was, for example, an Ovum study last year which showed that the UC aspirations of organisations did not match those of their employees and that businesses were putting the success of their investment at risk by not assessing their employees' requirements.

This web seminar aims to examine the pressures that businesses face when they implement unified communications services and to uncover the associated problems and pitfalls that businesses may fail properly to address. Such problems may be as straightforward as disappointment with call quality or video conferencing quality because underlying bandwidth issues have not been properly thought through, a lack of training and staff education of the benefits of UC, or that the business fails to anticipate user requirements: while they may be straightforward and avoidable, such problems can be critical to success or otherwise of its UC investment

To view this seminar please click on the link to register and watch on demand. 

Panel:

Stuart Sumner, Chair, Editor, Computing
John Leonard, Research Editor, Computing,
Judith Hogan, Head of Corporate Operations, Plantronics UK & Ireland
Clive Longbottom, Founder, Quocirca

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