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If you were a chef preparing an elaborate feast for a group of very important guests, what stages would you go through to be sure the meal is a success? Chances are you would check in advance how many of your guests are vegetarian. You would certainly look to source the finest ingredients at the keenest prices.
Leaving nothing to chance, a meticulous meal plan would be drawn up, with preparation and cooking times carefully calculated. And all staff would be fully trained to deliver the best possible service to the diners.
In the preparatory stages of a BPM project, the sumptuous spread of improved profitability, happy customers and motivated staff can seem a long way off. But, by following a logical step-by-step process like our chef there is no reason why you should not succeed.
During this Computing web seminar we will be looking at the critical things to get right in the first 100 days of a BPM project, from establishing metrics and achieving buy-in to evaluating success and learning lessons for the next phase. We will be doing this with reference to a recent Computing survey of 100 decision makers at large UK organisations.
Andrew Charlesworth, Consulting Editor, Computing
Barry O'Reilly, Director BPM Solutions, Oracle EMEA
Adrian Wright, CEO, Estafet
Stuart Sumner, Chief Reporter, Computing
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