Gartner: Customer 'experience' now a top-10 CIO priority

clock

Gartner advises organisations to revisit their CRM strategies

Customer relationship management (CRM) software has become the eighth most important technology priority for CIOs in 2012, according to a survey by analyst group Gartner. The rise in importance ...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

You may also like
WebAssembly heralds 'third wave of cloud computing'

Cloud and Infrastructure

Wasm: 'Speed and agility is the name of the game'

clock 26 March 2024 • 3 min read
'A lot of confusion': Unpicking SAP's recent changes

Cloud and Infrastructure

SAP and Lemongrass talk S/4HANA migration deadlines, RISE and AI

clock 27 February 2024 • 6 min read

More on Applications

Elon Musk says AI could kill us all then unveils AI chatbot

Elon Musk says AI could kill us all then unveils AI chatbot

But it's okay because it'll make people laugh

clock 06 November 2023 • 3 min read
Capability, not customer: How Travers Smith is protecting itself from AI degradation

Capability, not customer: How Travers Smith is protecting itself from AI degradation

IP claims threaten to weaken AI products – could going model-agnostic be the solution?

Tom Allen
clock 18 October 2023 • 4 min read
Google Bard: AI chatbot now available in Europe

Google Bard: AI chatbot now available in Europe

Supports more than 40 languages

clock 14 July 2023 • 3 min read