National Grid signs services agreement with HP

International electricity and gas company National Grid has signed a seven-year services management deal with HP Enterprise Services.

The company did not want to disclose specific figures, but the value of the deal is said to be in the region of $100m (£61m).

HP has been signed up to provide a governance model to deliver a service management function that has a single point of accountability across all of National Grid's technology and service suppliers.

All of its IT service management processes and tools will be integrated.

"Technology underpins all of our critical business processes and we need to use technology to operate more efficiently and provide our customers with outstanding customer service and reliability," said David Lister, chief information officer, National Grid.

"We're working with HP to establish a service management hub to manage our multi-supplier environment more effectively and to enable us to be more flexible and achieve our cost and service goals."

HP will use a combination of its enterprise service management processes and software, including HP Universal Configuration Management Database and HP Service Manager 7.

National Grid will also benefit from a dedicated service desk for approximately 30,000 of its employees.