29 Jul 2008
Anglian Water has signed a two-year, multimillion-pound contract for the management of its communications infrastructure.
The company handles more than two million calls a year from customers and needs service levels to be as efficient as possible. Anglian Water will work with IT supplier Solution 1 to develop a converged hosted IP platform which includes voice over IP and supporting infrastructure.
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The system can link staff in different areas and meet the company's complex needs, said Chris Boucher, IS director at Anglian Water.
“We are confident we have chosen a provider who is able to meet all of our diverse telephony challenges” he said.
“The challenges we face range from the supply of connectivity services to a large number of field based staff, to ensuring we have reliable telephony connections to over 1000 treatment installations."
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