17 Apr 2008
Retailer WHSmith is using a voice-based technology system to improve accuracy and speed up warehouse processes.
The packaged service supplied by VoiteQ includes a wearable computer with a plug-in headset. The software is integrated to the retailer’s existing warehouse management system (WMS).
Operators receive computer-generated voice instructions from the main WMS platform and can track and trace products from the picking point to the delivery destination.
The introduction of the hands-free devices increased precision and productivity, said WHSmith’s site manager Jim McCafferty.
“Because of the amount of manual work involved at the warehouse, the voice-activated technology proved to be more suitable than the handheld scanners used previously,” he said.
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