15 Feb 2010
Passengers of low-cost airline easyJet faced travel chaos on Saturday as the airline’s reservation systems crashed.
Travellers had to be checked in for their flights manually as a result of the problems, which affected thousands of customers across Europe.
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It took two hours for the issue to be solved, while the carrier's staff began handing out boarding passes by hand.
Press reports suggest that the cause of the problem was a network failure. EasyJet declined to comment.
We also were travelling to Geneva on the first Saturday of half term and had our flight cancelled when we had already checked in and were waiting in the departures lounge. It took far more than two hours to sort out and get back into the check-in area. We then had to queue for a further two hours until we could see what the situation was for rebooking we were offered a flight four days later. We had to rebook with a different airline and are still waiting to hear from Easyjet about compensation. There was no apology and no explanation given. Travelling with two children on my own was extremely hard. The management was nowhere to be seen nor were any easyjet staff.
Posted by: J. Fisher 03 Mar 2010
It was more than two hours. I was also affected last Saturday. Easyjet's ground staff obviously learned from Eurostar's example from December and hid from their customers.
At Luton, I understand, people were asked to identify their bags alongside the plane before they were stowed in the hold, so that non-travellers' bags were not loaded. At Gatwick they loaded all the bags, with handwritten tages, and then couldn't identify those to be taken off when some passengers decided not to travel. My flight was cancelled at 21.30, five hours after scheduled departure, and we were kicked off with no alternative travel offered.
The cabin crew was as much in the dark as anyone, relying on phone calls to Luton to glean information.
It was the first weekend of the half-term holidays and there were many families with small children - Easyjet offered them no help at all. Many kids were in tears at losing their holidays
Posted by: Alan Burkitt-Gray 18 Feb 2010
I was one of a couple of hundred passengers on the flight to Barcelona. Easyjet customer services was non-existant. A company's true worth is shown by the way they handle problems and treat their clients.
Easyjet have a lot to learn.
Posted by: Mike Barrett 15 Feb 2010
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