16 Oct 2007
BSkyB is suing EDS for £709m over its alleged failure to provide a customer service system for the media giant's call centres.
BSkyB is claiming damages for breach of contract, negligent misrepresentation and deceit.
BSkyB has accused EDS of making a "deliberate, cynical and dishonest" pitch for the £48m contact, signed in 2000. The broadcaster subsequently terminated the agreement in March 2002 and claims to have spent £170m on a replacement customer relationship management system.
Opening the prosecution case yesterday, Mark Howard QC described EDS' performance as "woeful" and alleged that the company had "put forward a sales pitch knowing it was being done in a misleading way."
EDS' defence will be clarified next week when the firm's counsel is expected to make their opening remarks.
A spokesman said: "EDS will refute BSkyB's allegations during the course of the trial and we will vigorously defend our position."
The trial is expected to last longer than six months.
Have your say on this article
Newsletters
Latest stories from Services and Outsourcing
Latest videos
You may also like
Services and Outsourcing jobs
Technology Patent Wars
Case studies from large organisations across all sectors
... And rich media, and flexible working, and peaks in traffic ...
Upcoming Events
Join us for this Computing web seminar, in which the Head of BI at the Co-operative Group Nick Colebourn will be explaining just how he reigned in the Group’s sprawling database estate and how significant savings were realised and data quality improved as a result.
Date: 31 May 2012
Time: 11:00 AM
Live June 13th 11:00am: Register now. During this web seminar we will be looking at the sorts of incidents that can bring data centres grinding to a halt and what can be done about them.
Date: 13 Jun 2012
Time: 11:00 am
Receive the latest jobs direct to your inbox
Are you being paid what you are worth?
