Kwik-Fit says it has increased the efficiency of the mobile unit servicing its fleet customers, which include British Gas and motoring charity Motability, by five per cent.
The implementation of new remote device management software in December has enabled 230 technicians to squeeze an extra half job per day into their normal working hours, while also cutting Kwik-Fit Mobile's associated communications costs by 75 per cent, the company said.
Further reading
The tyre, exhaust and brake specialist is using Intermec's CN3 handheld devices supplied by mobile provider Ryzex and armed with B2M's Mprodigy remote device management software. Another application from MMCC Consultants also provides Kwik-Fit Mobile staff with their daily work schedules.
The combination provides technicians with instant customer contact details and parts inventory information, plus the ability to print receipts from an in-cab Zebra RW420 printer.
And by capturing customer signatures during the job and transmitting them back to head office, follow-up paperwork on more than 2,000 jobs per day is minimised, according to Kwik-Fit fleet operations director Simon Lucas.
Previous handheld devices proved unreliable, with 10 per cent being regularly returned to Kwik-Fit's head office for repair. Now 90 per cent of those failures can be solved using the remote diagnostic software without the technician having to come into the office, said Lucas.
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