10 Jul 2000
Gateway has found a bug in its computers that use the 1Ghz Athlon Thunderbird chip from Advanced Micro Devices (AMD). It is working to solve the problem and offering to fix affected computers.
The bug, which was discovered last week, prompts computers containing the chip to "lock up", according to a Gateway spokesman.
Few computers with the Thunderbird chip have been shipped to customers, and the problem has appeared with only a certain percentage of computers in the lab, the spokesman added. The company has not yet received reports of defects from customers.
Although the cause of the problem has yet to be determined, Gateway executives said the chip itself is not the likely cause. The flaw probably results from the overall design of the system or other components.
"We think it is a motherboard or power supply issue," said the spokesman.
Gateway has suspended shipments of the affected computers - part of its Select line - until 10 July. In the interim, Gateway is selling a Select computer containing a standard 1Ghz Athlon chip. The new computers start at $2799 (£1750), the same as the Thunderbird computers.
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