02 Nov 2006
Problems with Department of Work and Pensions (DWP) IT systems are hampering operations at its 62 call centres, according to a Public Accounts Committee report published today.
Poor integration is blamed for problems at centres run by Jobcentre Plus, the Pension Service and the Disability and Carers Service.
‘The department’s different IT systems are not linked up effectively, so customers have to repeat information,’ says the report.
‘In some cases, data held on one system has to be printed out and input again into another.’
Committee chairman Edward Leigh said: ‘The underlying IT system is complex and unreliable.’
What do you think? Email us at: feedback@computing.co.uk
Have your say on this article
Newsletters
Latest stories from Government
Latest videos
You may also like
Government jobs
Technology Patent Wars
With the UK IT Awards 2012 now open for entries, one of last year's winners, Egress Software, talks about the event and what the achievement has meant for the business
Case studies from large organisations across all sectors
... And rich media, and flexible working, and peaks in traffic ...
Upcoming Events
Join us for this Computing web seminar, in which the Head of BI at the Co-operative Group Nick Colebourn will be explaining just how he reigned in the Group’s sprawling database estate and how significant savings were realised and data quality improved as a result.
Date: 31 May 2012
Time: 11:00 AM
Live June 13th 11:00am: Register now. During this web seminar we will be looking at the sorts of incidents that can bring data centres grinding to a halt and what can be done about them.
Date: 13 Jun 2012
Time: 11:00 am
Receive the latest jobs direct to your inbox
Are you being paid what you are worth?
