2e2 awarded multimillion-pound contract for the Legal Ombudsman

08 Jul 2010 View Comments
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Simon Robinson
Robinson: 2e2 will deliver training on the case management system, business suite tools and the integrated telephony system

Systems integrator 2e2 this week announced that it has been awarded a three-year project to supply critical business services to the Legal Ombudsman.

The Legal Ombudsman is a new body being established by the Office for Legal Complaints to ensure consumers of legal services have an independent and impartial way to resolve disputes involving their lawyer.

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Adam Sampson, CEO for the Legal Ombudsman, said: “We have always been clear that our aim is to bring about a new way of resolving complaints and to do that we need the right tools to be successful.

"We want to develop a high-performing organisation and know that we need to use innovative technologies to support our staff to resolve complaints quickly and fairly."

2e2 will provide business applications, on-premises services, on and off-premises service management, datacentre hosting, security, network services and end user training to the new body, which will be based in central Birmingham.

Simon Robinson, account director at 2e2, said: "It's a full outsourcing project. [The Legal Ombudsman] is a start-up business."

The Legal Ombudsman expects to be up and running by 6 October 2010. 2e2 has been working on the project since March this year, and expects to complete the integration of its end-to-end IT services well before this date.

"We're aiming for a date towards the end of August," Robinson added.

On the training requirement of the contract, he said: "2e2 is delivering training on the case management system, business suite tools and the integrated telephony system."

Concerning 2e2's recent acquisition of services rival Morse, Robinson stated: "The integration brings additional benefits to all our clients, [and] gives us additional skill sets."

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