HMRC under fire over site security

29 Jan 2009

Comments: 2

A Computing logo
HMRC
HMRC: under fire again

HM Revenue & Customs (HMRC) is facing fresh criticism over its security policies after users complained that its tax self-assessment web site reveals their password in the URL address bar.

Anyone filling in the online tax forms would be at risk of allowing others to access their personal details because the username field has an auto-complete function.

Further reading

"Click on a link to open the 'about you' page, for example, and there is my password clearly displayed in the browser address bar for all to see. Print off any page and the password is printed as part of the URL," said Geoff Westcott of West Sussex, who contacted Computing about the problem.

"Bearing in mind that the username on the log-in page is an auto-completed field in many browsers, a phisher now has all the information they need to log in and access any and all of my personal information."

Richard Clayton, a security expert at Cambridge University, and adviser to the House of Lords committee on personal internet security, said that such a fault was "foolish" and "not regular practice".

"Seeing someone's tax return is not the same as accessing their identity, however. Though it could be a step towards doing that," he said.

Westcott said that he reported the fault to HMRC twice and received no response. "I think this indicates the level of concern HMRC truly places on securing personal data," he said.

HMRC said that the URL does not contain the customer's password but shows a unique taxpayer record (UTR) number.

"To log in to our secure services a user ID and password is required; the UTR is not based on either of these," said HMRC in a statement.

Reader comments

HMRC

I have been trying for weeks to submit our P11, etc online. I could log on to HMRC sites with my ID and password, but the CD ROM 2009 online submission returned 'wrong password or ID'.
It turned out that if you entered your password last year, like ours using 15 digits, the online submission option only accepts the first 12 characters. This means that you have to log on using a different password from the one that you originally designated.
What rubbish!

Posted by: Mark Westaway  03 May 2009

From the department of the bleedin' obvious...

This article is pointless. HMRC are correct: the *password* does not appear in the URL at all.
Perhaps Computing's editors should check first before publishing incorrect information based on a misguided reader's submission?

**************

Editor's note: We checked with the readers who contacted us about this problem and they confirmed the situation as they saw it.

Posted by: Darren Lund  29 Jan 2009

Have your say on this article

All fields required. Your email address will not be displayed on the site.

By submitting a comment you agree to abide by our Terms & Conditions

  • Digg
  • Tweet

Newsletters

Sign up for our FREE newsletters

Technology Patent Wars

Large companies such as Microsoft, Facebook and Google have been hoovering up technology patents recently. Is this stifling innovation?

88 %

5 %

7 %