31 Aug 2006
Allerdale Borough Council is implementing an internet protocol (IP) telephone system to help it deliver better services to the community.
The borough hopes to use the system to achieve operational efficiencies through the better use of IT in its contact centre.
This in turn will free up other staff at the council to concentrate on their duties rather than answer calls from the public.
Stephen Kirkpatrick, Allerdale's IT services manager says the Cisco IP system, which is being fitted by Lynx Technologies, will support the development of better council services.
'We are now looking forward to opening the new Allerdale contact centre over the coming months,' he said.
What do you think? Email feedback@computing.co.uk
Further Reading:
Have your say on this article
Newsletters
Latest stories from Voice and Video
Latest videos
You may also like
Voice and Video jobs
Technology Patent Wars
Case studies from large organisations across all sectors
... And rich media, and flexible working, and peaks in traffic ...
Upcoming Events
Join us for this Computing web seminar, in which the Head of BI at the Co-operative Group Nick Colebourn will be explaining just how he reigned in the Group’s sprawling database estate and how significant savings were realised and data quality improved as a result.
Date: 31 May 2012
Time: 11:00 AM
Live June 13th 11:00am: Register now. During this web seminar we will be looking at the sorts of incidents that can bring data centres grinding to a halt and what can be done about them.
Date: 13 Jun 2012
Time: 11:00 am
Receive the latest jobs direct to your inbox
Are you being paid what you are worth?
