Pizza Express revamps point-of-sale system

Pizza Express's new PoS cuts the amount of time staff have to spend on admin

Pizza Express has replaced the point-of-sale (PoS) system across its branches in a bid to make better use of sales and stock information.

The system is designed to reduce customer waiting time by sending orders automatically to the kitchen and bar, and cut wastage and improve visibility of cash and stock movement by sending frequent updates to the head office.

Some 356 sites in the UK, Channel Islands and Ireland are now using the system, following a five-month trial across six branches.

The previous PoS used by the pizza chain meant staff spent too much time on administration, which in turn affected service levels, said John Sullivan, IT director at Pizza Express.

“We needed a solution that would capture our sales data accurately, enable us to manage stock and limit waste, and automate manual tasks,” said Sullivan.

"Following the implementation of the new PoS in the pilot restaurants, we saw an immediate impact on the business, including positive feedback from our teams,” he said.

The system was supplied by Torex.