28 Jul 2004
IBM is to set up and fund an innovation centre as part of its £400m outsourcing contract with the Department for Environment, Food and Rural Affairs (Defra), signed last week.
The centre will cost about £2m and provide business process re-engineering test labs connected to the department's in-house systems.
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The department hopes the facility will be up and running within a year of the contract commencement in October, and plans to put 25 test projects through it in the first 12 months.
'The aim is to speed up delivery time,' eEnabling Defra programme director David Myers told Computing.
'This as more than just an outsourcing deal. It's about transforming the way we do business.
'The facility will have test environments where we can act out customer behaviours and do scenario-testing - if we are currently supplying a service in a certain way, we can use the centre to test a different process in certain sets of circumstances,' he said.
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