24 Oct 2006
Customers using Royal Mail's new online postage service are reporting problems with internet transactions.
The new service launched in September allows customers to buy stamps online and print them out as unique bar codes onto envelopes or labels.
A Royal Mail spokesman says the system has not crashed and the majority of customers are still experiencing a full service.
'A very, very small percentage of customers are experiencing difficulties and we are working on the problem to make sure everything is put right by the end of the week,' he said.
The SmartStamp postage online service offers customers a range of posting options including First Class and international services with the ability to print out in a number of forms, including a Certificate of Posting and Customs forms for international deliveries.
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