07 Dec 2009
Outsourcing firm Capita has been accused by rivals of overcharging schools for software and services to the tune of £75m.
Rival schools software provider Bromcom has said in a statement to the Office of Fair Trading (OFT) that £75m had been creamed from schools as a result of Capita Children's Services' anti-competitive practices.
In the statement Bromcom argued that Capita had been behaving this way for 10 years, and set out several complaints against the company.
It said: "software maintenance charges have been inflated to cover Capita's costs of developing new software modules, which are then purportedly offered to schools ‘free of charge’."
Other complaints were that Capita has bundled software products which could and should be sold separately, and that Capita's pricing strategies tended to exclude competitors.
Rebutting the complaints Capita released a statement which said: "Capita Children's Services has already, through its solicitors, robustly rebutted the unfounded allegations made by Bromcom and we have had no contact from the OFT whatsoever with respect to this matter."
To resolve the matter, Bromcom wants the OFT to investigate whether Capita is acting in an anti-competitive way. If the body finds this is the case, Bromcom will call for an urgent decision to ensure Capita stops these activities.
The Bromcom statement also said that if the complaint is upheld then overcharges should be returned to schools.
Typical sour grapes from Bromcom! I am an IT Service Manager in a secondary school and we left Bromcom products last year in favour of SIMS/Capita prducts because, frankly, there is no contest between the two! Bromcom refuse to make tailored products and it's their software that doesn't work with other suppliers; Capita have done every thing in their power to make our transition a smooth one and all of our previous systems are now integrated perfectly with Sims.Net.
You pay for what you get and that's why a large proportion of the country are using Capita products. You can't throw your toys out of the pram just because another company has a better product than you or provides for it's customers more effectively.
Posted by: Anon. 14 Dec 2009
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