18 Aug 2004
An unnamed Lloyds TSB customer, back by the bank's internal union, yesterday launched a legal challenge against the firm's plans to outsource call centre jobs to India, on the grounds that it breaches the data protection act (DPA).
The Lloyds TSB Union (LTU) claims the bank is breaching the DPA by transferring customer's financial data outside the European Economic Area (EEA) without their written consent.
Richard Thomas, the Information Commissioner, is expected to rule on the case in the next few weeks - in what will be a key ruling for the industry.
Last October, the bank announced that it was closing its Newcastle-based call centre, with the loss of near 1,000 jobs, and moving the operation to India.
If the LTU's challenge is successful, it could have serious ramifications for the rest of the financial services industry.
A spokesman for the bank says it is confident that its actions are in line with the DPA and that it has adequate measures in place to protect customer data.
Have your say on this article
Newsletters
Latest stories from Careers and Skills
Latest videos
You may also like
Careers and Skills jobs
Technology Patent Wars
Case studies from large organisations across all sectors
... And rich media, and flexible working, and peaks in traffic ...
Upcoming Events
Join us for this Computing web seminar, in which the Head of BI at the Co-operative Group Nick Colebourn will be explaining just how he reigned in the Group’s sprawling database estate and how significant savings were realised and data quality improved as a result.
Date: 31 May 2012
Time: 11:00 AM
Live June 13th 11:00am: Register now. During this web seminar we will be looking at the sorts of incidents that can bring data centres grinding to a halt and what can be done about them.
Date: 13 Jun 2012
Time: 11:00 am
Receive the latest jobs direct to your inbox
Are you being paid what you are worth?
