19 Apr 2011
Our web site used to be very user friendly and the public could use it to do all manner of things, which was convenient for them and us, and much cheaper than dealing with phone queries and people turning up at the office (Former BBC staffer appointed to pilot a single government web domain).
Then the politicians decided that we had to join the Directgov web site, to make things “easier” for the public. Now no one can find any information and we get less work done in the office as we are now answering as many phone queries as we were five years ago, but without the staff that we got rid of due to the success of our web site.
Anon
Add your comment
