22 Mar 2011
I work for an email archiving specialist and am well aware of the rising popularity of hosted and cloud-based archiving solutions.
Being heavily involved in archive migration projects, I have first-hand experience of the complexities of moving from one solution provider to another.
The surprising fact that I encounter time and again is that people opting for, or considering, a hosted solution are typically not asking the basic questions concerning how they can retrieve their data and how much it will cost.
I think the root cause of this is the misconception that “it’s my data so I can get it back when I need to.” The reality is that yes, you can, but it will cost – often tens of thousands of pounds.
I have encountered situations where the customer has paid a considerable amount of money to get data back, only to find the format in which it has been returned is completely useless – one big data dump.
I would certainly urge anyone sending out their data to an off-premises solution to ensure they have an agreed and documented method for regaining ownership of that data in a portable format.