In this Computing video, Clint Oram, CTO and co-founder of online Customer Relationship Management software firm SugarCRM discuss the use of open source technology by enterprises.
Oram explains that larger enterprises and public sector organisations are increasingly interested in open source technologies, attracted by lower cost, as long as they are comfortable with the after sales and support process.
He also discusses social enterprise - do customers really want vendors to get 'social' with them?
Oram argues that social media allows people with problems to connect with people with solutions.
There is a lot of attention being paid to how business leaders can use the mobile computing preferences of employees and customers to be more responsive, efficient and successful. This white paper runs through five security considerations for the mobile age.
This Dummies white paper will help you better understand business process management (BPM)