23 Nov 1996
Manufacturing services specialist McQueen recently received the millionth enquiry at its two-year-old call centre in Edinburgh.
The call centre, which McQueen claims is one of the most sophisticated in Europe, employs more than 200 people. It was developed in partnership with BT, and the telephony system can offer users localised call facilities, no matter where they are calling from in Europe.
Ron Peerenboom, general manager of the call centre, commented: 'We have built in significant spare capacity at our call centre to ensure we are able to meet future demand from our clients which are spread across 92 countries around the world.'
The call centre has more than 35,000 sq ft of operational floorspace in which multi-client response and transactions take place. It has 250 international telephone lines.
Founded as a print company in 1845, McQueen now employs more than 600 staff who operate from facilities in the Netherlands, France, Sweden, the US as well as the UK.
Its clients include worldwide industry giants such as Microsoft, Hewlett-Packard, Intel, Kodak and SCO.
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