London City Airport has improved its disaster recovery planning by introducing more resilient communication links to its back office.

The airport decided to boost its voice and data set-up to help prepare operations for the event of an unexpected situation such as an aviation disaster or terrorist attack.

To that end, two ISDN lines were deployed by ntl:Telewest Business to the firm’s datacentre for voice, as well as a managed internet connection covering data.

“In the airport business you need to be prepared for anything and if something unexpected does happen, communications channels are critical,” said the IT director at London City Airport, Jason Bamforth.

“This is why network diversity is critical for our business, our passengers and the general public. With it in place, we know that the phones will keep ringing and we can keep the outside world up to date with any situation,” he said.