Ofcom's Ipsos Mori poll
13 per cent of adults don't care or don't need online access

One in five offline citizens want to get internet this year

Ofcom research highlights reasons why 30 per cent of adult population have yet to opt for broadband web access

Written by Dave Bailey

One in five adults who are currently not online say they are likely to sign up for internet access in the next six months, according research for communications regulator Ofcom.

Some 70 per cent of the UK adult population is now online, but Ofcom wanted to know the reasons why the remaining 30 per cent are not, and to identify the barriers preventing them accessing the internet using broadband.

The survey conducted by research firm Ipsos MORI found those intending to get online in the next six months are more likely to be younger, use the internet already outside of the home, are working and have children.

The main reason for wanting to go online is for information (36 per cent), communicating with friends and family (26 per cent), keeping up with technology (25 per cent), and because friends and family recommended it (25 per cent).

Ofcom's research also examined two categories excluded from getting online - the self-excluded (13 per cent), and the financially-excluded (nine per cent).

Of those self-excluded, 42 per cent said their main reason for not going online was due to lack of interest or need. They tended to be older and retired, with 61 per cent never having used a computer.

Some respondents felt they were too old or believed the internet was for younger people. More than two fifths (43 per cent) of adults currently not online said that even if given a free PC and broadband connection, they would choose to remain offline.

Of people financially excluded, 30 per cent of adults said their main reason to forego online access, was that it was too expensive or that they were not knowledgeable or skilled enough to use it. Half of those polled in this group (51 per cent) gave the main reason as expense, while 27 per cent said the cost of the computer was the main financial impediment.

The research also looked at ideas to encourage people to go online, such as half-price computers and discounted monthly tariffs, which were more likely to appeal to employed, under 44-year-olds with children.

The Ipsos Mori research involved 1,841 face-to-face in-home interviews with respondents aged 16 and over across the UK without internet access at home from February to April 2009.

The results come in advance of publication of the Government’s Digital Britain report to be published before the MPs go on holiday later this summer, one area of which develops the idea of a universal service commitment for broadband access in the UK at up to 2Mbit/s.

“This is very welcome research that looks in-depth at the reasons why people don’t yet have broadband at home," said Anna Bradley, chairwoman of advisory group the Communications Consumer Panel.

"This paves the way for action to help people get online that is better tailored to their needs, including financial support, training to boost skills and confidence, more easy-to-use equipment and better online public services; new interactive public services, could play a particularly important role in bringing the ‘self-excluded’ round to the value of being online."

  • Have your say
  • Send to a friend
  • Print this
  • Share

reader comments

related articles

broadbandCommunications

Broadband is our right, say UK consumers

Three quarters of home broadband users say they can't live without it 03 Jun 2009

 

Eutelsat offers satellite broadband to UK customers

Firm promises 2Mbit/s for £29.99 a month anywhere in the UK 30 Apr 2009

UK could create 700,000 new jobs through IT investment

LSE estimates £15bn investment in next-generation infrastructure would bring short-term and long-term benefits 29 Apr 2009

Research to tackle digital challenges for rural communities

University of Aberdeen receives £12m to focus on how technology advances could transform rural business 24 Apr 2009

Digital network investment can aid UK recovery

Chancellor's proposed £10bn on comms could secure 560,000 jobs, says LSE 29 Apr 2009

Government strategy puts tech sector in recovery driving seat

The government's new industrial strategy places IT centre stage. But do the infrastructure plans add up? 27 Apr 2009

Ofcom finds older people not interested in the internet

Older people feel the internet has no benefit for them 10 Jun 2009

Ofcom highlights hurdles to home online access

Money and education remain barriers to adoption for many 10 Jun 2009

Survey finds young people worst offenders for energy profligacy

Survey claims that despite green reputation, under 24s are guiltiest when it comes to wasting energy and water 25 Aug 2009

related whitepapers

today's top stories

Face facts: social media is the future

No organisation can afford to ignore the way business communications are changing 18 Mar 2010

Is the data watchdog about to pounce?

Experts believe the Information Commissioner’s Office is itching to use its new power to impose hefty fines for data breaches. Martin Courtney reports 18 Mar 2010

Lloyd’s of London gears up for regulation

CIO Peter Hambling tells Angelica Mari about how the insurance market has updated its IT infrastructure to comply with new regulations 18 Mar 2010

Protests greet new Digital Economy Bill amendment

ISPs, digital rights groups and Liberal Democrat supporters cry foul 05 Mar 2010

IT Leaders' Forum in association with IBM

A unique opportunity to hear from expert speakers and engage in a debate about the future of the CIO job function 29 Jan 2010

Advertisement

Keys to successful Service‐Oriented Architecture implementation

This white paper explores best practices and general design patterns for service oriented architecture (SOA).

The Roadmap to IT Maturity — Matching Strategy to Infrastructure for Business Success

This paper defines a roadmap for matching infrastructure strategy to business success.

Advertisement

Keep up to date with the latest products, services and technologies from the world's leading IT companies; ITHound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

Latest poll

NHS centralised data

NHS centralised data

Do you think the NHS can be trusted to safely look after personal data electronically?

View poll results

Latest audio and video articles

Video

HP unveils S Series notebooks

'Prosumer' line overhauled 01 Mar 2010

Web Seminar Listings

Preparing for enterprise-scale Windows 7 migration

The web seminar on 18 Feb will discuss how Windows 7 migration can increase IT efficiency in large enterprises, freeing up budgetary and personnel resources to focus on business innovation. Our panel of experts will examine the strategies, tools and services IT leaders can use to migrate successfully and reap the rewards of increased efficiency. 19 Feb 2010

Latest in-depth articles

Derek FindlayComment

Hot Seat: Derek Findlay

Derek Findlay is computing support officer at the University of Aberdeen where he works with a team of more than 20 people 18 Mar 2010

David ChanComment

Do we want to play musical chairs?

More attention to training and development would improve IT staff retention and reduce costs 18 Mar 2010

Primary Navigation