Hotel and resort chain Hyatt has redeveloped its corporate intranet to improve information management and encourage more staff collaboration.

The firm’s previous internal portal lacked search capabilities, personalisation, content sharing and was hard to use, so it had little staff buy-in, said the firm.

To mitigate the challenges, the group launched the new intranet to enable simplified access to business information such as staff manuals across its 370-strong network of hotels and resorts.

Hyatt’s intranet is now supported by new features that reduces the need to refer to IT staff by providing tools to create, update and customise content for different departments and employees.

"Hyatt's goals for the new intranet were to connect communities, encourage collaboration and share a unified brand image worldwide," said Robb Webb, chief human resources officer for Global Hyatt Corporation.

"Our employees can quickly update and locate fundamental information and benefit from the knowledge of other employees - regardless of location,” said Webb.

“This translates into more time dedicated to our guests and more meaningful priorities," he said.

The firm’s new intranet is provided by supplier Vignette.