Capita Life and Pensions Services will implement a new platform to automate and integrate business processes with business partners.

The software will enable the services firm to improve administration and monitoring of data related to business processes. It will also integrate databases, files and standards across its insurance customer network.

Through the new platform, the firm hopes to gain more visibility of business process data and achieve faster integration of its multiple systems, with reduced risk.

Maintenance of legacy systems – a common issue faced by the financial services sector – is another challenge the new system aims to mitigate, by covering existing managed file transfer connections.

“The ability to communicate with our current and future customer base, by bridging our technology to accommodate the diversity of systems, data formats and processes that they use, is vital to continue the success and future growth plans of Capita Life and Pensions Services,” said the company’s joint chief executive Steve Parkinson.

The system is supplied by Sterling Commerce.