a mobile phone and user
Mobile banking is weak in the UK, but banks still want to charge for it

Banks charging for mobile banking texts

Consumers are now being charged for SMS services that used to be offered for free

Written by Angelica Mari

UK banks are now charging customers for services offered via SMS - a facility that used to be offered for free until recently following the introduction of mobile banking last year.

Lloyds TSB introduced a limit alert service in November to alert customers of overdraft limit alerts. In addition to existing free weekly balance text updates, customers are charged a monthly fee of £2.50 to get a "limit alert" SMS service that warns them if they are close to, or over, their account limit. The charge is irrespective of the number of monthly texts received by customers.

More banks seem to be following suit, including Barclays, Abbey and Alliance & Leicester (A&L). A&L intends to begin charging a monthly fee for customers using text message services from October.

But other institutions, such as Royal Bank of Scotland, currently offer text message alerts for free and have no plans to start charging users in the near future.

The prolific use of mobile banking may encounter challenges such as security, which plays a significant factor in a so-far weak uptake. UK mobile users rank among the most reluctant to use their device to bank online, with 79 per cent of users saying they do not trust phones to provide a secure transaction, according to recent research from Unisys.

reader comments

related articles

mobile internetCommunications

Mobile internet use up 25 per cent in two years

Lower tariffs and more sophisticated devices will boost growth, says MDA 30 Jul 2008

 

Nokia profits down

Restructuring charges and slow spending on handsets see net income down 61 per cent 17 Jul 2008

Motorola crawls back into profit

Mobile devices maker posts positive results ahead of spin off 01 Aug 2008

Travel industry slow on mobile technology uptake

Potential of mobile devices still untapped in travel, says report 16 Jul 2008

Lloyds TSB expands mobile banking

Financial giant adds new functionality for customers using internet services 24 Sep 2008

Lloyds TSB improves mobile banking service

Bank offers on-demand account balance service to customers as part of mobile offering 29 Jun 2009

Mobile transactions set to skyrocket

Payments via the mobile phones will exceed £600bn by 2013, says research 27 Feb 2009

related whitepapers

today's top stories

Lack of enterprise appeal takes shine off Chrome OS

Enterprise buyers unlikely to ditch Windows for Chrome OS in the near term, say experts 09 Jul 2009

How Satyam cleaned up its act

Chief executive CP Gurnani tells Angelica Mari why Tech Mahindra opted to keep the Satyam brand after it bought the scandal-hit services firm, and explains what the deal means for existing and prospective customers 09 Jul 2009

Open source bites back

Recession-hit companies are tired of vendors holding a gun to their heads over software licensing, says CEO of Ingres 09 Jul 2009

"We will ensure Britain remains at the forefront of the digital revolution"

As new trials of superfast broadband get under way, minister Pat McFadden explains the government’s digital vision 09 Jul 2009

Put social networks to work on your career

Increasing numbers of IT professionals using sites such as LinkedIn to grow contacts and find jobs 09 Jul 2009

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Would you use social networking sites to look for a job?

Would you use social networking sites to look for a job?

Tell us what you think about job hunting through LinkedIn, Facebook, Twitter etc

View poll results

Latest audio and video articles

network cablesVideo

How to maximise the value of your IT networking investment

A panel of experts discuss networking strategies that deliver real value to business 03 Jul 2009

green footprintsVideo

How to manage enterprise energy use - and the role IT can play

A panel of experts explore how firms can get to grips with their carbon footprint and make smarter use of energy 01 Jul 2009

Latest in-depth articles

Google ChromeAnalysis

Lack of enterprise appeal takes shine off Chrome OS

Enterprise buyers unlikely to ditch Windows for Chrome OS in the near term, say experts 09 Jul 2009

Satyam CEO CP GurnaniNews

How Satyam cleaned up its act

Chief executive CP Gurnani tells Angelica Mari why Tech Mahindra opted to keep the Satyam brand after it bought the scandal-hit services firm, and explains what the deal means for existing and prospective customers 09 Jul 2009

Advertisement

Primary Navigation