British Gas owner Centrica has initiated a £182m lawsuit against IT supplier Accenture, which it hired to implement a customer billing system in 2001.
When the system was rolled out in 2006-2007, Centrica's suffered a huge rise in complaints to Energywatch from its customers, which have now fallen by 85 per cent.
In addition to the initial £300m investment in the system, British Gas was forced to make ongoing investments, including recruitment costs to address the system failures.
In a statement, Centrica said: "An independent analysis of the billing system has concluded that Accenture was responsible for fundamental errors in the design and implementation of the system."
"Unfortunately British Gas has been left with no option but to pursue legal redress against Accenture to compensate for its losses."
Post your comment
Send an email to the Computing editor at feedback@computing.co.uk
del.icio.us
digg this
reddit!
Partnership with Intel will see hardware and software upgrade to improve film creation 08 Jul 2008
Virtualisation specialist also warns that full-year sales will be below expectations 08 Jul 2008
Fraud should be reported to police, not banks and consumers must have more protection, says Committee 08 Jul 2008
More news
Warmer datacentres and print management spearhead green push 03 Jul 2008
Open source tool in development to measure workload-based data centre carbon output 02 Jul 2008
Cutting fuel costs and improved services high on airline’s agenda 03 Jul 2008 More in depth
Advertising Marketplace
- Enterprise Accounting Solutions
- Business Intelligence Solutions
- Enterprise Content Management (ECM)
- Supply Chain Management
- Enterprise Resource Planning (ERP)
- Project Management Solutions
- Customer Relationship Management (CRM)
- Security Solutions
- Systems Management
- Networking and Communications Solutions
Featured jobs
More job opportunities