Picture of personal details
Personal details are at risk because marketing departments are not communicating with privacy officers

Data leaks result from poor internal communication

Security and privacy officers are speaking a different language to marketing, says survey

Written by Tom Young

Organisations with poor collaboration between security, marketing and privacy managers are twice as likely to have suffered a data breach in the past two years than those with good internal communications, according to research.

The survey, carried out by the Ponemon Institute for Microsoft, found that 74 per cent of companies that admitted to poor collaboration said they had experienced one or more significant data breaches in the past two years.

But only 29 per cent of companies who claimed to have good collaboration reported one or more breaches in the same period.

Companies need to work on communication, said Rob Enderle, principal analyst at the Enderle Group.

"Security and privacy people often don't even speak the same language and often report to different part of the company," he said.

Security officers often come from an IT background, and privacy officers from a legal background, compounding the communication problem.

Security and privacy officers also fail to communicate properly with the marketing side of a business, the research found.

While 78 per cent of security and privacy executives said they were confident that their marketing colleagues consult them before collecting or using personal information, only 30 per cent of marketers said they actually do so.

reader comments

related articles

Picture of ICO logo

Data protection watchdog calls for breach notification law

Any new rules must apply to government as well as business, says deputy information commissioner 23 Oct 2007

 

SMEs less aware of Data Protection Act

Only a quarter aware of requirements, says ICO 17 Oct 2007

SMEs must do more on data protection, says ICO

Customer information must remain accurate and up-to-date 16 Oct 2007

ICO mulls tougher action on privacy

Annual report findings could lead to an increase in fines for Data Protection Act breaches 20 Jul 2007

Outsourcing data management increases risk of loss

Survey finds that data loss risk is higher when data management is outsourced 05 Nov 2008

IT sector puts holiday plans on hold

According to a Chartered Management Institute report, many employees in the IT sector are shelving holiday plans due to fear of cutbacks 07 Jul 2008

Data loss is inevitable, say most businesses

A major loss of information will occur every five years, according to research by Symantec 30 Jan 2008

related whitepapers

today's top stories

IT's stock is soaring at the LSE

London Stock Exchange IT chief David Lester explains to Angelica Mari how the integration of Borsa Italiana is keeping his team busy, despite the worsening economy 20 Nov 2008

Keeping IT in fashion

John Bovill has been hooked on retail since his early years as a fashion market trader. His industry knowledge is now helping him build a slick IT operation, reports Charlotte Moore 20 Nov 2008

Cutting-edge IT delivers the goods

Chief technology officer Jay Bregman explains how constant innovation is part and parcel of his strategy for delivering competitive advantage at eCourier 20 Nov 2008

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Keeping IT on track

Catherine Doran, winner of Computing’s IT Leader of the Year award, tells Angelica Mari of her determination to drive on with technology-led transformation at Network Rail despite uncertainty over funding 19 Nov 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Can brand building reverse a decline in IT graduate numbers?

Previous poll results

Latest audio and video articles

Video

The definitive guide to converged communications

Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008

PodcastAudio

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Latest in-depth articles

StarFeatures

Retaining the stars of IT

Jim Mortleman investigates the innovative techniques IT leaders are using to hang on to their star performers 20 Nov 2008

Dave BaileyComment

Clouds darken outlook for Vista's successor

Windows 7 looks like being an improvement on Vista, but economic and environmental concerns may mean few enterprises will rush to adopt it 20 Nov 2008

Advertisement

Primary Navigation