Ticketline has upgraded its database to ensure scalability and 24/7 support for its ticketing system as the company grows.

The ticketing firm, which covers more than 8,000 live events across the UK every year, will install EnterpriseDB’s Advanced Server, an Oracle-compatible relational database management system, as the platform to support sales through the web, call centre and retail outlets.

The company will ditch its current open source PostgreSQL database, on which its bespoke online ticketing system was built, in a bid to increase the speed and improve the reliability and performance of its ticketing system.

‘This will help us to reduce costly downtime and improve the overall experience for our customers,’ said Emma Lovatt, technical manager, Ticketline.

Oracle was deemed to be cost-prohibitive and was not seriously considered because of total cost of ownership.

Lovatt says the new database gives all the benefits of Oracle at a much lower cost.