Picture of a Waitrose shop
Waitrose is expanding its online services

Waitrose shops for next generation of customers

Retailer's web site revamp will include social networking tools

Written by Dave Friedlos

Supermarket chain Waitrose is planning to add social networking functions to its web site to allow shoppers to swap recipes and chat on message boards.

The retailer wants to encourage the one million people that visit its web site each month to debate topics such as organic food and to trade culinary tips.

Users will also be able to upload recipes and pictures with their homemade dishes as part of the £1m revamp of the web site.

The Food Forum will allow users to discuss important food topics such as maximising seasonal produce to turning an existing recipe into a signature dish, says a Waitrose spokeswoman.

'Those keen to access step-by-step video demonstrations on how to improve skills and techniques will also be able to do so at the click of a mouse,' she said.

A new generation of retailing is approaching, according to online retail analyst IMRG, with rich media content, interactive web sites and Web 2.0 initiatives to improve the online shopping experience.

Tesco.com has already announced its intention to introduce such features to its web site, starting with the addition of an interactive map to locate stores, and more community involvement.

Waitrose will announce the re-launch of its web site on Wednesday, which will include new simple navigation, more comprehensive nutritional information and online answers to common questions.

The Waitrose.com site will remain separate from its online shopping site Ocado.

The company has an archive of 4,500 recipes on its web site and plans to add 20 new ones each month. Users will be able to create their own e-scrapbook of recipes, complete with notes.

reader comments

related articles

Picture of a Tesco delivery van

Tesco chases online appeal

Supermarket site looks to Web 2.0 to stay ahead of the game 31 May 2007

 

Waitrose forecasts success for new software

Supermarket to roll out SAS application to boost sales and better predict customer demand 23 May 2007

Waitrose replaces ageing tills

Supermarket installs electronic tills to overcome chip-and-pin problems 01 Nov 2006

Ocado reports its best festive season

Sales skyrocketed in the lead up to Christmas 07 Jan 2009

Tesco's web growth falls behind rivals

Online performance at supermarket giant lagged behind the competition during festive period 13 Jan 2009

Procter & Gamble to boost web capability

Acquisition of Ocado stake signals sharper focus on internet projects 27 Nov 2008

related whitepapers

today's top stories

How to maximise the value of your IT networking investment

A panel of experts discuss networking strategies that deliver real value to business 03 Jul 2009

Habitat gets a web site makeover

The furniture retailer is revamping its online presence to provide a fully transactional web site. CIO Jacques Dekock explains why 02 Jul 2009

Government aims to bolster UK's cyber defences

Is the UK’s first national cyber security strategy up to the task of co-ordinating the country’s response to digital threats? Computing investigates 02 Jul 2009

Focus resources on what really matters

IT has become too caught up in the drive for efficiency, at the expense of business success 02 Jul 2009

From tracks man to tax man

Phil Pavitt, outgoing chief information officer for Transport for London, talks to Rosalie Marshall about the lessons he will take to his new role at HMRC 02 Jul 2009

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Would you use social networking sites to look for a job?

Would you use social networking sites to look for a job?

Tell us what you think about job hunting through LinkedIn, Facebook, Twitter etc

View poll results

Latest audio and video articles

network cablesVideo

How to maximise the value of your IT networking investment

A panel of experts discuss networking strategies that deliver real value to business 03 Jul 2009

green footprintsVideo

How to manage enterprise energy use - and the role IT can play

A panel of experts explore how firms can get to grips with their carbon footprint and make smarter use of energy 01 Jul 2009

Latest in-depth articles

Phil PavittAnalysis

From tracks man to tax man

Phil Pavitt, outgoing chief information officer for Transport for London, talks to Rosalie Marshall about the lessons he will take to his new role at HMRC 02 Jul 2009

UPS worker making a deliveryAnalysis

Global standardisation delivers benefits at UPS

Delivery giant sees benefits of central IT solution 02 Jul 2009

Advertisement

Primary Navigation