Business class-only airline Silverjet is using web site availability and performance monitoring technology to ensure its site can meet demand following its recent launch.
It has deployed Gomez ExperienceFirst Network to continuously monitor response times and availability of its www.flysilverjet.com web site.
Gomez monitors performance from a number of locations around the world to deliver constant updates to Silverjet’s IT staff.
An early warning system also alerts Silverjet staff to any performance problems via SMS and email so issues can be addressed before they are noticed by the customer, says Silverjet’s IT service support manager Carlos Diaz.
‘We place huge emphasis on eliminating the hassles and frustrations associated with airline travel to deliver an outstanding business class service,’ he said.
‘The use of Gomez technology will ensure that this experience is consistent from the moment customers visit our web site to the moment they arrive at their destination.’
Intense competition and small margins in the travel industry means maximising online experience and transactions is vital, says Diaz.
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