Business services company Lorien Group has introduced voice over IP technology and halved its annual phone bill.

Telephony costs have been reduced from £360,000 to £180,000 by routing inter-office calls across the network rather than over public telephone lines, and using a converged voice and data network to cut management and maintenance costs.

It has also improved customer communication across its business services, which include recruitment and digital printing.

In the recruitment business, increasing competition means that margins are being squeezed, and Lorien needed to differentiate its services and reduce its costs.

By deploying a Cisco IP foundation network and unified communications system, Lorien can support bandwidth-intensive applications and extra features, such as electronic delivery of reports to customers.

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