Royal Mail has redeveloped an automated web-based pricing calculator to assist customers with its new Pricing in Proportion (PiP) payment structure.

PiP establishes the price of sending a letter based on size and weight, while the calculator (Pricing Configurator) helps customers determine exact costs.

Royal Mail has integrated the calculator more fully with its web site to improve speed and customer experience. The Pricing Configurator also links to its StampNow application which enables businesses to print their own postage.

‘The first implementation of a pricing calculator did not integrate fully with the common server,’ said Royal Mail head of ebusiness Dennis Greene.

‘It is now faster and the user experience is less disjointed. The system is a quantum leap better.’

Vendor Selectica redeveloped the system, which can be found on Royal Mail’s web site.

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