Train operator GNER is planning to use the installation of uninterrupted wireless access across its fleet to keep trains connected with back-office systems and head office.
The company, which operates the East Coast Mainline service, will complete the installation in all trains later this year to attract more business travellers.
GNER systems programme manager Martin Shaw says the technology also means that moving trains could become an extension of the train operator’s wide area network.
‘If we can provide robust and reliable communications, then information can be sent to and from the train staff and the head office in real time,’ he said.
The technology could also remotely monitor driver performance, room temperature and brake performance to improve safety. As data would be transmitted immediately from the on-train movement recorder to head office, engineers could wait ahead to repair problems, rather than have to download information when the train arrives and then schedule repairs.
GNER is already working on introducing wireless handheld devices to provide staff with information about services and delays, as well as a WiFi-enabled catering system.
‘We would replace the standalone point-of-sale devices for food ordering and connect the system to the on-train server, through which it would connect to the back office,’ said Shaw.
‘This would enable us to keep track of stock and replenish automatically, rather than using manual ordering processes.’
Butler Group analyst Mark Blowers says the installation of wireless access on trains is a significant investment, and connecting trains to the back office is one way to recoup costs.
‘Once the connection is in place, it is surprising what else it can be used for,’ he said.
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GNER on track for full WiFi access
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