Thames Valley Housing Association (TVHA), a provider of affordable homes in the south east, is implementing document and business process management software to automate and streamline operations.

The contact management system will automate invoice matching, purchase order control, contract management and complaints handling and escalation.

Paperwork arriving at TVHA will be scanned on arrival and contents automatically read by the BancTec software. The electronic documents will be sent to a central archive and the extracted data routed through the appropriate business process.

It will provide TVHA with better access to documents and tighter control over critical business activities.

IT manager Ana Orbe said: ‘This is a major project that will revolutionise almost every aspect of the business. ‘It will make us more efficient, more responsive to our customers, and allow us to avoid some of the pitfalls of growing a business.’

Once delivered, TVHA's in-house developers will also be able to grow the system to encompass further processes.

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