Retailer Boots has extended its deployment of wireless handheld devices to staff to improve customer service.

Assistants at 130 of its high-street stores have now been provided with wireless PDAs so they can respond faster to customer enquiries.

A further 75 stores will receive the devices this summer, following a pilot last year in 21 shops (Computing, 8 July 2004).

The project, part of an IT overhaul being carried out for Boots by IBM, will allow shop staff to access point-of-sale, pharma-cy and back-office applications through a secure web portal.

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