One million CSA cases are stuck in system

Government admits no end in sight

Written by Parliamentary correspondent

The government has admitted that one million cases are still being processed on the old Child Support Agency (CSA) computer system 16 months after they should have been moved to the new system.

It has further confessed that there is no end in sight for a solution to the problem.

The minister in charge of the CSA system said in October (Computing 21 October) that persistent problems with the computer system, developed by EDS, were still resulting in thousands of cases getting 'stuck' in the system.

Speaking in the Commons this week, Junior Work and Pensions Minister Chris Pond refused to state when it would be possible to move cases to the new system on the grounds that it was 'highly irresponsible' to try to transfer old cases 'until we are sure the system is working properly'.

Pond said the government has been in 'robust discussion' with EDS over the ongoing saga.

'We are disappointed that the scheme is not in a fit state for us to be sure it can work properly,' Pond said.

According to Liberal Democrat MP Steve Webb, the delay means children across the country have each missed out on £700 in state support.

Conservative MP Gregory Barker demanded the government 'accept ministerial responsibility for the shambles' and pushed for a deadline for it to be resolved.

Tags:

reader comments

related articles

House of Parliament

CSA chief resigns as IT problems continue

More than one million cases are still stuck on the CSA's old computer system 17 Nov 2004

 

Data bombshell engulfs MoD

Whitehall under fire as personal details of another 600,000 people is stolen 06 Feb 2008

Three million records lost in another government data scandal

And still no news on the 25 million missing child benefit records 18 Dec 2007

Calls to scrap youth database

National network to hold children’s details attacked by MPs fearing security concerns 28 Feb 2008

related whitepapers

today's top stories

IT's stock is soaring at the LSE

London Stock Exchange IT chief David Lester explains to Angelica Mari how the integration of Borsa Italiana is keeping his team busy, despite the worsening economy 20 Nov 2008

Keeping IT in fashion

John Bovill has been hooked on retail since his early years as a fashion market trader. His industry knowledge is now helping him build a slick IT operation, reports Charlotte Moore 20 Nov 2008

Cutting-edge IT delivers the goods

Chief technology officer Jay Bregman explains how constant innovation is part and parcel of his strategy for delivering competitive advantage at eCourier 20 Nov 2008

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Keeping IT on track

Catherine Doran, winner of Computing’s IT Leader of the Year award, tells Angelica Mari of her determination to drive on with technology-led transformation at Network Rail despite uncertainty over funding 19 Nov 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Can brand building reverse a decline in IT graduate numbers?

Previous poll results

Latest audio and video articles

Video

The definitive guide to converged communications

Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008

PodcastAudio

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Latest in-depth articles

StarFeatures

Retaining the stars of IT

Jim Mortleman investigates the innovative techniques IT leaders are using to hang on to their star performers 20 Nov 2008

Dave BaileyComment

Clouds darken outlook for Vista's successor

Windows 7 looks like being an improvement on Vista, but economic and environmental concerns may mean few enterprises will rush to adopt it 20 Nov 2008

Advertisement

Primary Navigation