MP admits to flaws in £465m CSA system

Work and Pensions minister reveals on-going problems have delayed cases

Written by Parliamentary correspondent

The government minister in charge of the Child Support Agency has admitted that persistent problems with the agency's new computer system is still resulting in thousands of cases getting 'stuck' in the system.

Work and Pensions Minister Maria Eagle claimed progress is being made, three months after the Commons Work and Pensions Committee complained of the 'appalling waste of public money' by an agency whose telephone and computer systems are 'over-spec, over budget and overdue'.

Ms Eagle's admission came in a Westminster Hall debate instigated by Edinburgh West Lib Dem MP John Barrett's, who claims the CSA 'is not working and has never worked.'

He is demanding that the Inland Revenue takes over the bulk of the agency's work.

'The new £465 million computer system, designed to make the agency more efficient, is struggling to cope with half the total number of CSA cases,' he told the House.

'This is totally unacceptable and, because we are talking about a service involving children, and in some cases very vulnerable children indeed, it makes this situation absolutely deplorable.'

Ms Eagle admitted: 'There are on-going problems.'

She said the new system would help - 'when we can get it to work properly.

'I am not going to say it is perfect yet. It would be foolish to say so.'

She said that contractor EDS is trying to stop cases getting stuck through a recovery programme.

'There is some progress in respect. They are progressively improving with each of the releases of the new code and fixes for the problems that have caused the sticking in the system,' she said.

Tags:

reader comments

related articles

House of Parliament

CSA chief resigns as IT problems continue

More than one million cases are still stuck on the CSA's old computer system 17 Nov 2004

 

Campaigners say changes to suicide law not enough

ISPs encouraged to take down illegal suicide websites 18 Sep 2008

Industry bigwigs prepare for Byte Night

Charity sleep-out aiming to raise £500,000 07 Jul 2008

related whitepapers

today's top stories

How to maximise the value of your IT networking investment

A panel of experts discuss networking strategies that deliver real value to business 03 Jul 2009

Habitat gets a web site makeover

The furniture retailer is revamping its online presence to provide a fully transactional web site. CIO Jacques Dekock explains why 02 Jul 2009

Government aims to bolster UK's cyber defences

Is the UK’s first national cyber security strategy up to the task of co-ordinating the country’s response to digital threats? Computing investigates 02 Jul 2009

Focus resources on what really matters

IT has become too caught up in the drive for efficiency, at the expense of business success 02 Jul 2009

From tracks man to tax man

Phil Pavitt, outgoing chief information officer for Transport for London, talks to Rosalie Marshall about the lessons he will take to his new role at HMRC 02 Jul 2009

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Would you use social networking sites to look for a job?

Would you use social networking sites to look for a job?

Tell us what you think about job hunting through LinkedIn, Facebook, Twitter etc

View poll results

Latest audio and video articles

network cablesVideo

How to maximise the value of your IT networking investment

A panel of experts discuss networking strategies that deliver real value to business 03 Jul 2009

green footprintsVideo

How to manage enterprise energy use - and the role IT can play

A panel of experts explore how firms can get to grips with their carbon footprint and make smarter use of energy 01 Jul 2009

Latest in-depth articles

Phil PavittAnalysis

From tracks man to tax man

Phil Pavitt, outgoing chief information officer for Transport for London, talks to Rosalie Marshall about the lessons he will take to his new role at HMRC 02 Jul 2009

UPS worker making a deliveryAnalysis

Global standardisation delivers benefits at UPS

Delivery giant sees benefits of central IT solution 02 Jul 2009

Advertisement

Primary Navigation