Beveridge: "The role of the CIO can be very confusing"

Anatomy of an IT leader: CIOs must be champions of integration

The role of CIO needs to be fundamentally redefined to meet the evolving needs of business

Written by Colin Beveridge

Achieving and sustaining the relevance of IT leaders in the current turbulent economic context will need a radical new approach to the way we deliver value to our stakeholders.

A good first step would be to scrap the role of chief information officer (CIO) and create a genuinely useful role: the chief integration officer. After years of careful observation, I have reached the conclusion that the role of CIO is not only redundant but was never needed in the first place.

When the acronym CIO first emerged, many couldn’t see any need for the job at all because they thought the title was more suited to some sort of corporate librarian, rather than custodian of crucial commercial intelligence. And many joshed that CIO simply stood for “career is over”.

Nevertheless, the CIO role has persisted, although it remains poorly defined in too many instances. There is, however, still no consensus about whether a CIO is actually needed, let alone truly belongs at the top table. CIO reporting lines are equally dilatory and liberally distributed across the chief executive, finance director and chief operating officer portfolios.

Without a clear-cut definition, the role of CIO can be very confusing indeed, particularly when too readily combined with its common counterpart – a chief technology officer (CTO). This double act has been known to create double the confusion for all concerned. Nobody could ever accuse us of doing things by halves.

Some prefer to interpret the CIO role as chief infrastructure officer, with the incumbent happily embroiled in the bowels of technology, instead of managing the lifeblood of an effective enterprise. Others, meanwhile, see the CIO as quite a different beast: chief innovation officer. But that is an even more ephemeral concept than the chief information officer we know.

Sometimes I think there are probably as many interpretations of CIO as there are holders of the post. So I suppose one more will not hurt.

My proposal is for the CIO to be reinvented as chief integration officer – a job that can be universally defined and a key corporate function for the foreseeable future. No individual, group or organisation is a standalone venture. At every level, our world is constituted from constantly interacting dynamic systems and these living systems engage with each other, directly or indirectly. In a joined-up world, successful systems must effectively integrate with each other for mutual benefit.

And yet, when it comes to our formal business systems – also known as IT – we do not yet achieve seamless integration. For sure, lots of people talk passionately about extended value chains, partnership collaboration or electronic data interchange. But when push comes to shove, most organisations have big gaps in their information systems – internally and externally.

That’s where the chief integration officer comes in – a consistent, clearly defined role that will facilitate trans-enterprise integration, by providing natural mutual points of engagement and communication.

The key function of a chief integration officer is to ensure their organisation is coherent and congruent, internally and externally, by integrating effectively with other bodies: individual, corporate or statutory.

How is this different from the function of a chief information officer? It is significantly different, for many reasons.

First, the current parallel CTO job leads to great confusion of boundaries and responsibilities in many organisations. With the CTO reporting to the chief integration officer, any uncertainty of accountability for integration of people, process and technology would be removed.

Secondly, the role of the chief integration officer would be unequivocally recognised as a top-table function, rather than the uncertain position of a traditional CIO who is often kept at arm’s length by senior executives.

But this is not just about job titles – it is about delivering effective information systems, in a world populated by uncertainty, ambiguity and complexity. Let’s get on with it.

IBM White Paper download
Read about making the transition from technical to business management in IBM’s CIO leadership white paper

Colin Beveridge is an independent management consultant and author of the blog: Fighting the Trillion Dollar Bonfire at www.colin-beveridge.com

  • Have your say
  • Send to a friend
  • Print this
  • Share

reader comments

related articles

Businessman drawing a flowchartManagement

Anatomy of an IT leader: From master to orchestrator

The era of command-and-control management is over 20 Oct 2009

 

related whitepapers

today's top stories

Police hunt for moles with security software

Lancashire Constabulary to monitor data input of 7,000 staff in bid to prevent intelligence leaks 09 Feb 2010

PaperlinX outsources IT and comms to Bull and BT

Paper company spends €22m on five-year deal for desktop management, helpdesk and datacentre services 05 Feb 2010

Social tools take KM to a new level

Technology expert David Tebbutt explains how – and why – organisations should integrate social networking tools into their knowledge management strategy 02 Feb 2010

EDS court defeat puts vendors on their guard

BSkyB’s victory in a long-running court case against EDS has serious implications for the IT industry 02 Feb 2010

Law firm monitors web traffic violations

Bucks declining global security appliance sales with unified threat management (UTM) platform deployment 01 Feb 2010

Advertisement

Security: The New Face of Intrusion Prevention
An outline of traditional IPS functionality, modern developments and how IPS can be deployed easily.

UK businesses’ attitudes to Cloud Computing revealed

Features results from a survey of over 200 Computing readers.

Advertisement

Keep up to date with the latest products, services and technologies from the world's leading IT companies; ITHound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

Latest poll

Internet Explorer 6

Internet Explorer 6

Following recent concerns about the security of Internet Explorer 6 are you planning to phase it out?

View poll results

Latest audio and video articles

Tony McAlisterVideo

Video Q&A: Tony McAlister, CTO, Betfair - Part one

On changing the skills development strategy at the online gambling firm - part one of a two-part video interview 05 Nov 2009

Video

Nokia shows upcoming handset technologies

Mobile phone features of tomorrow take the stage 21 Oct 2009

Latest in-depth articles

Analysis

Police hunt for moles with security software

Lancashire Constabulary to monitor data input of 7,000 staff in bid to prevent intelligence leaks 09 Feb 2010

Businessman with eye patch, dagger and tie round head, sitting at laptopFeatures

Are you sure you're not a pirate?

It is alarmingly easy for an IT leader to unwittingly exceed the scope of a software licence, and the chances of being caught out have never been greater, as technology lawyers Mark Weston and Paul Gershlick explain 09 Feb 2010

Primary Navigation