Services and outsourcing

Why is Salesforce so expensive?

Salesforce Dreamforce 2013
Or is it? CIOs disagree as to the value provided by the software-as-a-service firm
21 Oct 2014

Why a mobile-first strategy and data scientists are definitely worth it at L'Oréal

vincent-stuhlen-global-head-of-digital-for-l-oreal-02
L'Oréal global head of digital Vincent Stuhlen tells Danny Palmer how the cosmetics firm is preparing for a digital future
21 Oct 2014

Full-time IT positions down by nearly 10 per cent at London boroughs since 2012

Full-time IT positions down by nearly 10 per cent at London boroughs since 2012
Local authorities offer fewer permanent ICT jobs as cuts bite
14 Oct 2014

Seven million Dropbox user account details stolen, claim hackers

Hacker group claims to have accessed files of millions of Dropbox users and threatens to publish them in exchange for Bitcoin
14 Oct 2014

Pret A Manger serves up improved staff satisfaction and efficiency with ServiceNow

'You could run it with boxing gloves, it’s that simple,' Pret director of IT Andy Chalklin says of ServiceNow
09 Oct 2014

Liam Maxwell: 'We need to reset our relationship with technology'

Government CTO signals the end of big outsourcing contracts to the likes of CSC and Capgemini, and bemoans the situation he was left in by his predecessor
09 Oct 2014

Demandware's 'Trojan Horse' analytics allowing L'Oréal to 'better manage the customer journey'

L'Oréal global head of digital Vincent Stuhlen explains how analytics were a surprise package within Demandware's e-commerce platform
07 Oct 2014

How Timberland used Demandware to improve e-commerce and analytics

Timberland's Dan Mahoney tells Computing how the fashion retailer is planning to personalise customers' online experience
07 Oct 2014

Comparethemarket.com tests Amazon Web Services to meet peaks in demand

Popular insurance comparison website in tests to see how well AWS performs as data centre alternative
01 Oct 2014

The Robertson Trust revamps systems with Salesforce and Capgemini

Salesforce has improved data integrity and streamlined operations, The Robertson Trust's head of finance and IT tells Computing
01 Oct 2014

Outsourcing IT teams would be to the detriment of the business, say IT leaders

The internal IT team understands value of IT, and can leverage relationships it builds with the business
01 Oct 2014

IT leadership and the cloud: a Computing-IBM Tweet-up

Three experts from IBM give their views on what makes a successful cloud strategy – in no more than 140 characters
29 Sep 2014

The cloud and the coming software-defined revolution

Intel's Alan Priestley explains how the software-defined world will impact both the cloud and the data centre. Graeme Burton reports
29 Sep 2014

Software-defined data centres ‘the only way’ to provide IT as a service

Panel discussion at Computing's Data Centre & Infrastructure Summit concludes that the future of the data centre is virtual
26 Sep 2014

Data centre co-location - why do it?

Digital Realty's Omer Wilson explains the advantages of co-location to the audience at the Data Centre & Infrastructure Summit
25 Sep 2014

Ferrari selects Infor to drive supply chain planning improvements

Italian sports car manufacturer selects Infor Sales & Operations Planning solution
23 Sep 2014

Scottish Police and Fire services select Civica Tranman for fleet management

Emergency services looking to make fleets more efficient while cutting costs
22 Sep 2014

IBM to staff: Compulsory retraining and a ten per cent pay cut

Services giant demands that selected US staff undergo retraining, paying 10 per cent of their wage for the privilege
18 Sep 2014

Companies over-provisioning and over-paying for cloud, claims research

CIOs are still thinking in terms of 'old world' over-provisioning of services, claims ElasticHosts
04 Sep 2014

Case study: How Holiday Extras improved customer service by shifting to the cloud

Holiday Extras' head of IT Damien Turner explains why he opted for the Amazon cloud and the benefits it brought
02 Sep 2014

Medway Council upgrades and virtualises its outdated IT estate

Medway Council shifts to virtual desktops to support its move to more flexible working
29 Aug 2014

Milton Keynes College improves BYOD network and data centre efficiency with IT revamp

College boosts effiency by replacing data centre with Dell servers based on Intel processors
27 Aug 2014

TGI Fridays UK selects Cyntergy to solve service desk woes

Restaurant chain staff were previously wasting time on calls to several different support desks
26 Aug 2014

UK government must pay Raytheon £220m in compensation after e-Borders cancellation

Termination of £650m programme 'flawed', finds tribunal
19 Aug 2014