Telecoms

Three eliminates mobile roaming charges in seven countries

Mobile roaming charges can be very expensive
UK customers can use their minutes in Australia, Italy and Hong Kong for no extra fee
30 Aug 2013

Three to launch 4G in December, at no extra cost to existing customers

Three UK logo
Three will continue to offer 'all you can eat data' to customers on 4G
30 Aug 2013

Jolla sells out first batch of Sailfish smartphones – more to come in autumn

Jolla mobile Sailfish operating system on new phone
Jolla, the company founded by Nokia refugees, has pre-sold its first production run of the €399 dual-core device
21 Aug 2013

University of Greenwich adopts Siemens OpenScape Contact Centre to improve clearing process

System will make handling 97 per cent increase in calls more efficient
14 Aug 2013

O2 unveils 4G tariffs – matches EE's prices

Telefonica-owned firm does not have EE's cheapest price plan option
14 Aug 2013

Is voice biometrics a worthy gatekeeper for Barclays call centres?

Barclays Wealth is using voice biometrics to improve the performance of its call centre, but is the bank in danger of compromising its security for sake of a little more convenience for its customers
06 Aug 2013

Huawei expects 10 per cent sales growth for 2013 after reporting interim results

Chinese telecoms equipment company generated $18.6bn in the first half of 2013
24 Jul 2013

Case study: Telefónica rises above the Surface

CIO Phil Jordan is overseeing a major migration to Windows 8 devices and Office 365 in a bid to boost collaboration, but as Sooraj Shah reports, his enthusiasm for all things Microsoft does not extend to the Surface
23 Jul 2013

'Patent troll' Eolas defeated in final court appeal over invalidated patents

US appeals court upholds invalidation of Eolas' controversial web patents
23 Jul 2013

Huawei developing 5G technology with a view to launching in 2020

Chinese telecoms firm has 200 people working on the project
22 Jul 2013

BT acting like a 'vampire death-squid' in rural broadband market

Telecoms giant accused of monopolistic tactics by rivals
18 Jul 2013

Nokia chose Windows instead of Android to offer mobile carriers 'third alternative'

Stephen Elop opted out of negotiations with Google as he could see Samsung dominating Android back in 2010
15 Jul 2013

Virgin Media Business and Telefonica announce 10-year mobile data fibre deal

Backhaul deal will give O2 customers better data service in UK
12 Jul 2013

NSA-Verizon scandal could have a 'huge impact on customers’ openness to share', says Telefonica Group CIO

O2 will have to tread carefully with its use of customer data, says Phil Jordan
12 Jul 2013

Ofcom enables mobile operators to reuse spectrum for 4G services

Vodafone, O2 and Three given boost by communications regulator
11 Jul 2013

4G speed test to be conducted by end of 2013, says Ofcom

3G networks also to be tested to see what the benefits are of upgrading to 4G
08 Jul 2013

EE announces 4G data-sharing options for businesses

Mobile network also taps into contactless payments arena, as it partners with MasterCard
03 Jul 2013

O2 and Capita sign ten year customer contact deal worth £1.2bn

Leeds, Glasgow, Preston Brook and Bury contact centres under Capita’s wing
02 Jul 2013

Opinion: Fibre is good for you, but not when it's taxed

David Barker of 4D Data Centres argues that the government's fibre tax rules are confusing, and anti-competitive
28 Jun 2013

Google named in suspected fibre ‘tie-up’ with Colt managed IT services

Could Google Fiber Europe expansion soon be a reality?
18 Jun 2013

Aon selects Azzurri for telecoms management

Broker chooses communications firm after successful trial
17 Jun 2013

Boost for BYOD as EU calls time on mobile roaming charges

Mobile operators will take a hit but may benefit in the long run
14 Jun 2013

Vodafone pays no UK corporation tax for the second time

Despite revenues exceeding £5bn, mobile firm says it wiped out tax liabilities with investments and interest payments
07 Jun 2013

US government collecting telephone records of millions of Verizon customers

Communication records gathered on an 'ongoing, daily basis'
06 Jun 2013