Talking outsourcing

Comment and opinion on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary

The future of customer service harks back to the past

I met a couple of interesting executives from Firstsource at the NASSCOM conference in Mumbai yesterday. Firstsource is well known as an...

Hack cartoons

A light-hearted look at the latest IT news, by Computing cartoonist Matt Buck

Online accounts at risk

A report into the security of internet banking systems has found that a major problem is the reuse of log-in passwords on...

Letters to the editor

Your opinions on the latest IT stories in Computing, the IT newspaper

Licence to make costly mistakes

Virtualisation offers great benefits and flexibility, but can also create gaping holes in corporate liability ( Microsoft licensing primary concern for hosting...

The big picture

Business and IT insights from research and analyst firm Quocirca

Mobile machine to machine (M2M) - is it worth having less to talk about?

With its recent launch of a Mobile Manifesto and a Mobile Green Manifesto , the GSMA has attempted to underline what it...

V3.co.uk Labs

The latest UK business technology: quick reviews and first impressions

Special on Acronis True Image at V3 Software Store

We're kicking off the weekend with another great deal on the V3 Software Store . From now until Monday 8 February you...

Mainstream matters

Insights and intelligence from analyst Freeform Dynamics on the here and now of IT

ROI in context

Avoiding analysis paralysis and delusion The consideration of Return on Investment (ROI) understandably increased during the downturn. In line with this, IT...

From the newsdesk

The newsdesk's views on the latest in business IT, by our reporting staff

Technology shall inherit the world

The tech industry had a few action-packed days last week. Apart from Apple’s much-hyped tablet launch the World Economic Forum (WEF) in...

Security Watchdog

Sniffing out IT security issues

Fake Firefox site pushing out adware

Security experts are warning that adware and spyware pushers are trying to bundle their wares into the latest version of Firefox in...

BackBytes

An irreverent and offbeat look at the lighter side of technology

Dungeons & prisons

Kevin T Singer, currently serving life for first-degree intentional homicide at Wisconsin's Waupun prison, is still banned from playing Dungeons & Dragons...

BusinessGreen blog

There is no option left - we need a moratorium on biofuel

Grab your coast apocalypse watchers, it is time for another trip down the rabbit hole. The subject of today's journey into the...

The industry view

IT industry issues from Intellect, the UK's technology trade association

How to put the digital into Britain

We may well look back on 2009 as a crucial turning point for the technology industry in the UK....

Business alignment

CIO Alastair Behenna charts his experiences of bridging the IT-business divide

The curious CIO

My New Year’s resolution is to be more curious. Sounds simplistic, even frivolous, but let me explain a bit....

From the coalface

IT manager Jason Slater discusses the technology challenges of a UK SME

Taking a look at Microsoft Word 2010 beta

I am typing this article using Microsoft Word 2010 beta, which is handy as this article is about Microsoft Word 2010 beta....

Leaders and opinion

Our weekly editorial leader article is published here - what do you think of our views on the latest news?

Net neutrality won’t set the internet free

Last month the US regulator, the Federal Communications Commission (FCC), launched a proceeding to adopt rules intended to "preserve the open internet."...

Ask the Analyst

Put your IT questions to the experts from Gartner

Put your questions to the experts at Gartner

Our new service gives readers the opportunity to put their real-life IT questions to the experts from Gartner. Do you have a business...

The analyst view

Forrester Research experts discuss the latest trends

Five steps to transforming the IT department

Transforming an IT organisation typically requires dramatic changes to processes, structure, governance, and culture. To determine how best to do this, Forrester...

Police hunt for moles with security software

Lancashire Constabulary to monitor data input of 7,000 staff in bid to prevent intelligence leaks 09 Feb 2010

PaperlinX outsources IT and comms to Bull and BT

Paper company spends €22m on five-year deal for desktop management, helpdesk and datacentre services 05 Feb 2010

Social tools take KM to a new level

Technology expert David Tebbutt explains how – and why – organisations should integrate social networking tools into their knowledge management strategy 02 Feb 2010

EDS court defeat puts vendors on their guard

BSkyB’s victory in a long-running court case against EDS has serious implications for the IT industry 02 Feb 2010

Law firm monitors web traffic violations

Bucks declining global security appliance sales with unified threat management (UTM) platform deployment 01 Feb 2010