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Call centres get wired up to the web
Interactive technologies can cut your call centre costs, reports Sally Whittle. 04 Oct 1999
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ERP giant launches its MySAP.com website and lays out plans for its R/3 software. 04 Oct 1999
Windows DNA 2000: will it provide fresh building blocks for the Net?
Neil Fawcett searches for the real meaning of Microsoft's Windows 2000 DNA strategy, and looks at the effect it will have on online business. 04 Oct 1999
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