Insurer will transfer 3000 staff to Capita under the terms of the 15 year deal
Computing, 28 Nov 2007
Prudential has signed a £722m, 15-year contract with Capita under which up to 3000 staff will transfer to the outsourcer.
Up to 1750 UK Prudential employees and 1250 Mumbai-based staff are affected by the deal, which covers a range of services including customer service and IT support.
Prudential UK will save £195 million by 2010 and expects to see a 32 percent reduction in unit costs per-policy by 2011.
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