Red faces as government laptop goes missing

High value data stolen

Written by Iain Thomson

A laptop containing details of customers at banking institutions has been stolen after a member of HM Revenue and Customs (HMRC) left it in the boot of his car.

The computer contained records from finance houses revealing the identity of high value customers who had invested in Individual Savings Accounts, according to research by the BBC.

“We very much regret the loss of some customer data provided to us by a number of financial institutions," said a spokeswoman for HMRC.

"The incident has been reported to the police and we are carrying out an urgent internal enquiry. HMRC places the utmost importance on the security of confidential material and we have in place very clear processes governing the handling of such material.”

She explained that the laptop was password protected using a complex code and that the data was locked with high-level encryption.

"It looks like the HMRC has put in place numerous types of protection which has ensured that the data on this laptop cannot be used by fraudsters," said Philip Wicks, a security consultant at Morse.

"However, this incident once again highlights the need for organisations to think long and hard about the data they allow employees to take offsite on laptops and mobile devices.

"Organisations should have policies and procedures in place that dictate what information can and cannot be taken off the premises."

The laptop was stolen when a member of HMRC was doing a regular audit of the banks' information on 20 September. This involved checking the details of current account holder information against records.

"By taking full responsibility for this loss, HMRC is a perfect example of the rapidly changing attitude to data breach disclosure in the UK," said Jamie Cowper, director of European marketing at enterprise data protection firm PGP Corporation.

"With top-level encryption making it virtually impossible to access the data on the laptop, HMRC had no real obligation or reason to report the breach.

"As such, this voluntary disclosure shows a refreshing level of ethical responsibility and commitment to its customers."

HMRC has advised the banks to notify their customers immediately.

Tags:

reader comments

related articles

Gap

Stolen Gap laptop exposes 800,000 job applicants

Clothing retailer fails to encrypt information 01 Oct 2007

 

Andy McNab's laptop nabbed by thief

Who dares nicks 14 Sep 2007

Trouble in Eden as laptop goes missing

Sensitive information lost on Eden Project laptop 18 Jun 2007

M&S laptop theft puts 26,000 at risk

Exposure of personal details could lead to ID theft 09 May 2007

US agency loses payroll hard drive

Transportation Security Administration drive holds details on 100,000 staff 08 May 2007

BBC partner loses children's data

Beeb apologises for Objective Productions loss 11 Aug 2008

MoD launches inquiry into laptop theft

Parliamentary meeting reveals catalogue of errors 22 Jan 2008

MoD launches inquiry into laptop theft

Parliamentary meeting reveals catalogue of errors 22 Jan 2008

related whitepapers

today's top stories

IT's stock is soaring at the LSE

London Stock Exchange IT chief David Lester explains to Angelica Mari how the integration of Borsa Italiana is keeping his team busy, despite the worsening economy 20 Nov 2008

Cutting-edge IT delivers the goods

Chief technology officer Jay Bregman explains how constant innovation is part and parcel of his strategy for delivering competitive advantage at eCourier 20 Nov 2008

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Keeping IT on track

Catherine Doran, winner of Computing’s IT Leader of the Year award, tells Angelica Mari of her determination to drive on with technology-led transformation at Network Rail despite uncertainty over funding 19 Nov 2008

Examining the IT skills challenge

Watch a BCS roundtable debate on the issues affecting IT professionals - the last of a four-part series 17 Nov 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Has the state of the economy forced to re-evaluate your IT purchasing options?

Has the state of the economy forced to re-evaluate your IT purchasing options?

Are you re-thinking your IT spending?

Previous poll results

Latest audio and video articles

Video

The definitive guide to converged communications

Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008

PodcastAudio

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Latest in-depth articles

Dave BaileyComment

Clouds darken outlook for Vista's successor

Windows 7 looks like being an improvement on Vista, but economic and environmental concerns may mean few enterprises will rush to adopt it 20 Nov 2008

Soca unitAnalysis

EU police in the dock over data sharing

Poor integration and lax practices are jeopardising EU efforts to fight international crime 20 Nov 2008

Advertisement

Primary Navigation